This Shipping & Delivery Policy applies to all orders placed through our platforms, including but not limited to Acetechstore, Acetechhub, and Acegadgethub, whether the order is placed via website, WhatsApp, or any other official communication channel.

By placing an order with us, you agree to the terms outlined below.

1. Order Confirmation & Advance Payment

• All orders require a minimum advance payment of ₹300 for confirmation.

• For higher-value orders, the advance amount will increase proportionately, as outlined below:

  • Orders up to ₹10,000: ₹1,500 – ₹2,000 advance

  • Orders up to ₹20,000: ₹3,000 – ₹4,000 advance

• The exact advance amount will be communicated at the time of order confirmation.

• Orders will only be processed after receipt of the advance payment.

2. Shipping Charges

• A base shipping charge of ₹99 is applicable for standard orders (small-size packages such as watches and accessories).

• Shipping charges may increase based on:

  • Order value

  • Package size/weight

  • Delivery location

• High-value orders will be shipped via secured and insured shipping methods to prevent theft or loss. Additional charges for such shipments will be borne by the customer.

3. Delivery Timeline

• Orders are typically processed within 1–3 business days after confirmation.

• Delivery timelines may vary depending on location and courier service availability.

• Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.

4. Risk, Loss & Courier Liability

• Once the order is dispatched, the shipment is handled by a third-party courier service.

• In case of loss or theft during transit, claims will be handled as per courier company policies.

• We will assist in claim processing; however, final resolution depends on the courier partner.

5. Non-Delivery, RTO & Refund Policy

• If a customer fails to receive the order and it is returned to us (RTO – Return to Origin), the advance/payment made will be non-refundable.

• This is due to deduction of:

  • Shipping charges

  • Return (RTO) charges

  • Packaging and handling costs

6. Order Acceptance Across Platforms

• This policy is applicable to all orders placed via:

  • Our website

  • WhatsApp orders

  • Orders placed under brand names: Acetechstore, Acetechhub, Acegadgethub

• All such orders are treated equally under this policy.

7. Customer Responsibility

• Customers must provide accurate delivery details (address, phone number, etc.).

• Any delay or failure due to incorrect information will be the responsibility of the customer.

8. Jurisdiction

• All disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of courts located in Delhi, India.

9. Policy Updates

• We reserve the right to update or modify this policy at any time without prior notice