This Return & Replacement Policy applies to all purchases made through Acetechstore, Acetechhub, and Acegadgethub, including orders placed via website, WhatsApp, or any other official platform.

By placing an order, the customer agrees to the terms stated below.

1. No Refund Policy

• We follow a strict NO REFUND policy.

• Under no circumstances will any monetary refund be issued.

2. Replacement Policy (Eligible Cases Only)

We only provide replacement in the following cases:

• Product received is damaged

• Product is defective

• Wrong product delivered from our side

👉 Conditions:

• Issue must be reported within 24 hours of delivery

• A full unboxing video (without cuts) is mandatory

• Clear proof of issue must be provided

❌ Without proper proof, no replacement will be processed

3. Replacement Process

• Once the claim is verified:

  • A replacement product will be dispatched

• Replacement will be processed within 3–5 business days after approval

• Delivery timeline depends on courier partner

4. Advance Payment Policy

• All advance payments are strictly non-refundable

• Replacement (if applicable) will be provided instead of any refund

5. Non-Delivery / RTO (Return to Origin)

If:

• Customer refuses delivery

• Customer is unavailable

• Incorrect details are provided

And shipment is returned to us:

• No refund will be issued

• Order will be considered cancelled

• Shipping, RTO, and handling charges will be deducted

👉 Re-dispatch will only be done if the customer pays:

• Fresh shipping charges

• Any additional applicable costs

6. Cancellation Policy

• Orders cannot be cancelled once confirmed

• No refund will be issued in case of cancellation

7. Conditions for Replacement

• Product must be:

  • Unused

  • In original packaging

  • With all accessories and tags intact

8. Limitation of Liability

• Our liability is limited to providing replacement only

• We are not liable for any indirect or consequential losses

9. Force Majeure

• We are not responsible for delays caused by events beyond our control (courier delays, natural disasters, strikes, etc.)

10. Jurisdiction

• All disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India